Frequently Asked Questions

General

What's included exactly?

Included is everything listed on this website. This can be different from what’s listed on your ticket because the ticket is created when you make your booking and something might change by the time of your activation date.

This means that if we add a club or experience that’s not yet on your ticket it’s included anyway. In rare cases it’s also possible that a venue stops participating.

Does a 10-€ ticket really grant me access to all the venues listed?

Yes, it does! With the purchase of your €10 (or 20€) Kraków Nightlife Ticket, you receive one free entry to each of the bars and clubs listed.

You also receive all the free shots, drink specials and discounts on activities and experiences listed on this website..

1, 2 or 5-day ticket—what’s the difference?

The 1-day Kraków Nightlife Ticket is valid for 1 night (from 11:00 AM on the first day to 11:00 AM on the day after expiry).

The 2-day Kraków Nightlife Ticket is valid for 2 nights (from 11:00 AM on the first day to 11:00 AM on the day after expiry).

The 7-day Kraków Nightlife Ticket is valid for 7 nights (from 11:00 AM on the first day to 11:00 AM on the day after expiry).

Do I have to be 18+ to use the Kraków Nightlife Ticket?

Yes. You need to be 18 or older to enter any club or bar with the Kraków Nightlife Ticket. Please do not use this ticket if you are not yet 18 year. Remember to bring an ID; it’s possible you will be checked to verify you are old enough.

Can I go out the night before my ticket’s activation date?

Your ticket is not valid the night before scheduled. For example, if you’re tickets activation date is Friday you can’t use it Thursday night after midnight. It will be activated Friday morning at 11:00 AM. You can however still use it Sunday until 11:00 AM.

Can I go back to the same bars/clubs more than once?

The Kraków Nightlife Ticket covers one entrance to each venue. Clubs usually give out stamps or wristbands, so you can return the same night. But if you want to come back to the same venue another night you will have to pay at the door or buy another Kraków Nightlife Ticket.

How to make sure I get into a club?

First and most importantly, don’t show up visibly drunk and don’t take drugs. Second, don’t bring large baggage with you. Third, dress appropriately for the venue. Check out the FAQ about dress code on this page if you’re not sure what that means.

Can I get denied at a club/bar?

Yes. The venues always reserve the right to refuse service to you and your group. But usually this would only happen in case of disorderly conduct, if you’re deemed to be dressed inappropriately, if you’re in a big group or if the venue is full.

- Disorderly Conduct: refrain from over-drinking and using drugs of any kind. If you behave poorly at the door you might not get in.

- Dress Code: Kraków is easy going, but it’s always better to play it safe and overdress a little. See the question on Dress Code for more details on this.

- Big Groups: if you are traveling in a big group you may have to split. Splitting the group up raises your chance of quick entry with little problems.

- Capacity: Usually this would not be a problem, but it’s not unheard of that a place fills up and has to shut its doors. Especially on weekends, before public and to special events we recommend to show up a little before peak hours in order to minimize this risk. This also helps with avoiding queues.

Is the Kraków Nightlife Ticket valid on New Year’s Eve?

No it is not, but we are working on a special offer for New Year’s Eve.

Do I have to book in advance? Does the Kraków Nightlife Ticket sell out?

There’s only a limited number of tickets available for each night. We recommend for you to book as far in advance as possible. Especially likely to sell out are weekends and adjoining days (Thursday–Monday) as well public holidays.

Booking early is risk-free. We offer free cancellation up to 7 days before your activation date.

If tickets are not sold out they are available last minute on this website.

Booking and Payment

Why do I have to pay a booking fee?

The booking fee helps us cover some of the cost the online payment provider charges us. We try to keep it as low as possible. It’s just 1€.

What if I want to cancel my booking?

Booking with us is risk-free.

- This means you can get a full refund if you cancel 7 days or more before your activation date.

- If you cancel at least 3 days before your activation date we still refund 80 percent of what you paid.

- Within the last three days before your activation date the ticket cannot be cancelled anymore.

Where can I buy the Kraków Nightlife Ticket?

The Kraków Nightlife Ticket is available on this website.

Ticket information

Why is my name on all the tickets?

We only collect one name even if you book several tickets but each ticket has its own ticket number and bar code, so it’s fine if you’re your friends have your name on their ticket.

How do I get my tickets?

After payment, you can instantly download your ticket(s). You will also receive a confirmation email containing your ticket(s). These ticket(s) will give you direct access to all the locations, so you do not need to pick up any other ticket(s). Just make sure to print your ticket(s).

Do I need to print my tickets?

Yes! Please print your ticket(s) and present it at the nightclubs and experiences.

I do not have a printer. What should I do?

Most hotels/hostels would also allow you to print your ticket. Simply ask the staff.

Otherwise there are many copy shops in Kraków. Copy General has branches across the city and English-speaking staff. You can email them your ticket if you don’t have a USB drive.

I cannot find my ticket

If you have purchased your ticket you should have received a confirmation email. Please go through the following actions to help locate your ticket:

- Check Your Spam: Sometimes this email can be filtered through to your spam/junk folder in your email.

- Make sure that your ticket payment has gone through in your Bank or PayPal account.

- Still no ticket? Email us regarding your case. Please include your full name and the number of tickets you have purchased, and we will make sure to confirm and re-send you another link to your ticket(s).

How to make sure I get into a club?

First and most importantly, don’t show up visibly drunk and don’t take drugs. Second, don’t bring large baggage with you. Third, dress appropriately for the venue. Check out the FAQ about dress code on this page if you’re not sure what that means.

Can I buy several tickets under one name?

Yes. As many as you like.

When is my ticket valid and for how long?

Your Kraków Nightlife Ticket is valid from 11:00 AM on your activation day until 11:00 AM on the day after expiry. For example, if you booked a 2-day ticket for Friday it will be valid Friday night and Saturday night until 11:00 AM on Sunday so you can dance your heart out. It will not yet be valid Thursday night after midnight however.

Dress code

What should I wear / not wear?

Generally speaking Kraków is very relaxed about this. Most places will not require you to dress in a shirt or high heels. At the same time dress codes and door policies vary from venue to venue and it’s better to overdress rather than underdress. Shorts and flip flops for example might actually work at some places but others will refuse you entry.

Check on our website if a club you want to go to requires you to dress smart. If so dress up!

What if I want to cancel my booking?

Booking with us is risk-free.

- This means you can get a full refund if you cancel 7 days or more before your activation date.

- If you cancel at least 3 days before your activation date we still refund 80 percent of what you paid.

- Within the last three days before your activation date the ticket cannot be cancelled anymore.